Warranty, Insurance, Returns, and Coverage

Manufacturer's Warranty

Manufacturing Guarantee: All Outex products are guaranteed against manufacturing defects for 60 days from the date of purchase. We stand behind our product and pursue customer satisfaction.  Please contact our support team as needed.

LIMITATIONS

 

Outex is not insurance. Like a car or a knife, we stand behind the benefits of our products, but cannot protect you against collisions (in the case of a car) or cuts (in the knife example). 

If have insurance for your photo/video business you may already be covered.  But you should check.  If you're looking for insurance to protect your gear in the case of accidents, there are affordable options from a number of companies for as little as $100/year for $3-5K of coverage as an example, but you can obtain as much or little as you'd like. 



Here are some examples:


http://www.prophotographersinsurance.com/
https://www.next-insurance.com/business/photographer-insurance/
https://www.worthavegroup.com/ 

The Outex seal is certified up to 33 feet (10 meters), but water pressure or extreme conditions such as high-surf (10 ft+), high impact (paintballs or coral), or deep-water pressure may cause damage that is not protected by the system.

Prevent direct contact with any petroleum-based products such as Vaseline, Gasoline, Kerosene, etc. as they can expedite oxidization of the covers and shorten life expectancy.

All sales are final beyond 30 days.  For exceptions, returns are subject to a 10% refurbish fee on all parts except covers, which we cannot refurbish or refund. The support team can help you if you have further questions.  support@outex.dev2stage.com or (818)583-7731.

The Cover is one component that wears over time, depending on use. The Clear Covers do not oxidize and last 5-10 times longer than the 1st generation blue covers. Think of the Outex cover like a pair of running shoes. It's meant to be used, but conditions and frequency will impact longevity. Signs of deterioration include discoloring, elasticity-loss, or oxidization of the blue covers. Fortunately, all of these problems would be detected upon installation. If you install it normally, it's fine. If you're having difficulty with the installation and test we advise you replace it or contact us with questions. Feel free to send images or a video to help us help you.

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