FAQ's

Durability, Maintenance, and Repair

Durability

Outex products are built to last.  When properly maintained all of our components can last as long as your camera equipment.

The Ports, rear glass, domes etc use materials like optical glass, aluminum, and stainless steel.  There's a dedicated Maintenance entry with tips, tricks, and videos showing ideal cleaning & maintenance of these parts using mild soap, water, and lubricant available in our Shop By Parts online store 

The Accessories use materials like nylon, plastic, neoprene, and other resilient, long lasting fabrics, also designed to last years.  You can similarly optima their lifecycle by keeping them clean after use, dry when stored, and in a similar place where you would store your camera equipment.  Tripods, cable adaptors, plugs, etc are also made of stainless steel, aluminum, and long lasting polymers that will last a lifetime.

The Covers are the components most likely to wear with use.  The clear covers have been perfected over the years to balance transparency, durability, ruggedness, and tactile response in extreme conditions.  The Covers have to perform in the heat of the dessert sun to the human touch, as well as underwater below ice while using gloves.  Like a pair of running shoes, the covers are designed to be run on.  But a frequent trail marathoner would have to replace them more often than casual treadmill jogger.  When cleaned, dry, and properly stored, several of our frequent users get 5+ year use of a single cover.  And the clear covers, unlike our first-generation blue covers, do not oxidize over time, so they are designed to have an even longer lifecycle than the 1st-gen predecessors.

Maintenance

There's a dedicated Maintenance entry on this topic, but in summary:

  • Rinse the Outex parts with mild soap and water after use to rinse and clean.
  • Use a toothbrush to remove detritus from the threads or openings the human hand may not reach.
  • Pad components dry with a towel or cloth and let them dry before reassembling parts back together. Avoid storing it wet or assembled.
  • Store in a dry, cool place, just as you would your camera gear.
  • Refrain from compressing the cover too tightly when stored, to avoid creating fold-marks.
  • Protect the cover when installed on a camera by using our carrying case during transport, even inside a backpack, to avoid hitting other hard objects.

The covers are rugged and resilient to stretching, pulling, and tugging.  They are very elastic and malleable.  But they are susceptible to punctures against sharp objects.  That includes use and storage.  For example, avoid pulling the cover against the camera's hot-shoe during installation.  But equally, avoid hits against other hard objects like paddles, the inside of a kayaks, or the side of a pool.  Such impact is unlikely to result in large tears, but could create micro tears that would eventually allow in water when submerged.  And use a protective case during transport so other objects can compress the cover between two hard edges.

The protective case available in our Shop By Parts store uses a soft neoprene material that is large enough to store all the component on an Entry or Pro Kit and then some.  

Outex maintenance, repair, and cleaning

Repair

All of the Outex components can be acquired individually/separate in Shop By Parts, including the covers.  They range in price around US$120.

There's no way to completely repair the malleable, rugged, transparent nature of the cover if it's torn.  You can use silicone glue and/or tape on both sides (inside & out) to create a short term, limited waterproof solution that may be buy you some time until you can secure a replacement cover.

Some of our clients traveling to remote locations will sometimes keep a spare, second Outex cover just in case.

Please consult our tech team if you have other questions about repairs or replacement of a particular part.

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