FAQ's

Video tutorial: Setting White Balance for Underwater image capture.

Underwater Photography Guide - Top 10 Things You Need To Know. A photographer's guide to the best equipment, skills, and expertise in underwater photography at any level.

Happy to announce we’re now shipping within Europe.  Outex has been serving the global market for years from its California Headquarters in Los Angeles.  We’re thrilled to announce the opening of our European presence in Porto, Portugal to better service the EU and most of Europe.   By bringing inventory directly to the European Union, we increase proximity to our growing customer base in every way, in terms of time-zone support, speed of delivery, and reduced uncertainty to regional customers.

Can I Use the Outex System for Multiple Cameras and Lenses? Yes. The Outex underwater camera housing system is modular and the covers, lenses, viewfinders, and accessories work with all brands, makes, and models of cameras and lenses. This including accessories such as tripods, tripod mounts, triggers, lighting solutions, cabled solutions, tethering, pistol grips, etc. Here are some additional considerations:

Difference between the clear 2nd generation and blue 1st generation Outex underwater housing covers.  These covers are fully backwards compatible for the rest of the Outex underwater housing system and works with all glass components and accessories.

Clean, Dry, Store, Lube as Needed Clean Rinse the components of your Outex waterproof camera housing with tap/clean water and regular/mild soap when finished using the housing system. Make sure to remove any residue, sand, dust, or oils. It's ok to use a toothbrush on the threads to help you remove any debris. 

Shipping costs are automatically calculated in our online automated store. Shipping is based on your shopping cart items (weights & dimensions) and postal code worldwide. You can select the service you desire and the speed of delivery, assuming everything is in stock. After receiving you order confirmation, you will also receive an automatic tracking number via email when the order ships. Outex ships from California, USA, Porto, Portugal, and Sao Paulo, Brazil. If timing is critical and you require overnight or urgent shipping services, contact us at support@outex.com or by phone via our support contact information. Sales and shipping cost may not include import duties or current/local taxes your city/country may impose, and we do not control them. Here's a helpful link to help you calculate them if you're concerned.http://www.importcalculator.com

Operating your Control Using the Outex Underwater Housing System Outex housings are optimized for tactile feedback and for complete control of any and all functionality above or below the water. Think of this in the same way that a surgeon can conduct brain or heart surgery using gloves. Our 2nd generation transparent covers make it even easier to see and operate all functions of any gear inside the housings; from cameras and lenses, to accessories and add-ons such as lighting and triggers.Outex's proprietary compound is engineered to maximize control, tactile feedback, grip, handling, elasticity, and durability. We're constantly working with our customers to improve usability. The 2nd generation transparent covers last longer, are easier to install and remove, and have a longer lifespan than the 1st generation blue covers. They allow you to stretch, twist, turn, zoom, operate in all modes, and push any buttons, levers, or knobs you may need to access, including mirrorless, SLR, film, or medium format cameras.  Visit our YouTube Channel for addition videos.

There are several options for using polarizers or filters. 1. Keep the cover "open" in front with your filter instea...

Outex underwater housing warranty, coverage, and return policy.

Underwater split level photography tutorial explains the advantages and differences between flat and dome glass ports. All Outex products use American-made glass - not acrylic/plastic.  Glass is optically superior to acrylic and delivers a more professional result.  Making the most of your underwater and half-and-half split level still and video capture with digital cameras and Outex waterproof systems.

What Are the Available Outex Underwater Photography Camera System Configurations? The Outex underwater camera system supports virtually any lighting configuration you may need thru the use of add-on accessories. These include flash and strobe triggers, mounted lights, remote wired or wireless lighting, and/or tethering configurations. The Outex mirrorless underwater housing system can modularly support all of these applications through its patented, modular, configurable design. By adding covers with different openings and different Outex accessories, you can build virtually any underwater application that may require tripods, lights, cables for power, data, audio, and video, such as synch cables, HDMI, USB, etc.